FAQ

Fetch Me Later is a well-care facility, meaning that we require our guests to be in reasonably good health.

Our staff is trained to spot declining health in well animals, but we do not provide veterinary services and are not trained to care for animals with special health needs.

We will gladly administer medication for minor, non-communicable health problems. If we detect a developing health concern, we will evaluate the situation, contact the pet owner and act according to their instructions.

If we sense that the situation is urgent, we will contact the pet’s regular veterinarian for instructions if time permits. We may transport the pet to the local emergency veterinary clinic if we feel this is necessary. In all cases, we will contact the pet parent or designated emergency contact as soon as is practical.

Owners are responsible for keeping their pet(s) flea & tick free and current on a properly administered flea and tick preventative medication. Should we find evidence of fleas or ticks after drop off, we will perform a flea & tick bath immediately to inhibit infestation within our facility. Additionally, we will administer a Capstar flea treatment. The cost for the bath and Capstar treatment is $75 which will be added to your invoice. Please understand, we can’t allow fleas to go untreated.

We are happy to administer oral or topical medications to our guests at no additional fee. Medication must be in the original prescribed container with the prescription label attached and instructions clearly stated. We are also happy to administer supplements according to parent instructions.

We do not administer injectable medication.

Much like a hotel for our human friends, Fetch Me Later has set check-in and check-out times. At all times, we will do our best to accommodate early check-in and late checkout requests, however, there is no guarantee of suite availability. In some cases, guests arriving early, or checking out late may spend their extra time resting in a crate in between outside play times.

Normal check-in time is Monday – Friday, from 1pm – 5:30 pm and Saturday from 8am – 12noon

Normal check-out time is from 8am – 12 noon Monday – Saturday.

Guests checking in prior to 1pm will be charged an additional fee of $20. (Saturdays excluded)

Guests checking out after 12 noon will be charged an additional fee of $20.

Saturday office hours are from 8am – 12pm. Therefore, all guests MUST be picked-up and dropped-off during that time. There are no late pick-up or early drop-off fees on Saturday.

** Boarding guests must check in and out during normal office hours which are 8am – 5:30pm, Monday through Friday and 8am – 12pm on Saturday. **

Guests not checked out by closing time on the day of departure will need to pay for an additional night of boarding and be checked out the next day. Additionally, there will be a charge of one bedtime potty walk if suite boarding is not available. We will do our very best to keep guests in their suites until parents pick them up, however, please understand that during the holiday and summer times when we are sold out, if guests are not picked up on the scheduled day of departure, they will most likely need to be moved to a portable kennel and therefore require additional breaks.

We welcome families to bring as much or as little as they’d like to ensure their pups have the most comfortable stay.

Want to make it easy on yourself and pack nothing? We can accommodate this! Each of our suites is furnished with a Kuranda Cot so our guests can sleep comfortably off the ground. We are happy to provide blankets and extra touches as guests seem to desire. If our guests seem chilly, we will ensure they have cozy bedding to tuck into. All bedding and cots are sanitized and fresh prior to your pup’s stay.

Some families prefer to bring all their pups favorites from home. Please feel free to do so; we will happily accommodate you! Guests are welcome to bring anything with them that they would like. They can bring toys, blankets, stuffies, pictures… you name it! Whatever your preference, we will make sure our guests are comfy and enjoying their temperature-controlled suite in style.

We will wash bedding and toys brought from home to the extent reasonable. We will always be as careful as possible to keep belongings in great shape, however, we cannot accept responsibility for items that may be damaged during your pup’s stay.

We encourage pet families to pack food from home for our guests. This helps our guests maintain their regular diet and can help ease anxiety. We are happy to accommodate feeding instructions provided by pet parents. However, if this is not the preference of the family, we are happy to provide our house dog food for an additional fee based on weight.

• < 20 lbs = $3 per day
• 21 – < 50 lbs = $5 per day
• 51-85 lbs = $10 per day

We love to treat our guests to cookies before bed and goodies for awesome behavior.

Also, if some guests are not eating as much as they would at home, we will sometimes add yogurt, broth, veggies, or canned dog food to the provided food just to entice our guests to eat up.

Pet parents should inform Fetch Me Later of any dietary restrictions for our guests, so they can be accommodated.

Fetch Me Later is happy to accept payment via MasterCard, Visa, and AMEX. We do not accept checks. Cash is welcome for tips only.

A non-refundable deposit of 50% is required on boarding reservations of 14 days or more.

Payment in full is required on boarding reservations during holiday and spring break weeks and is non-refundable unless the following two conditions are met:

• Reservation is cancelled in writing a minimum of seven (7) days prior to your arrival date
• We can fill the reservation from our waitlist or by other means